The newest initiative of City Manager Tom Ambrosino has everything to do with being hospitable and nice.
Kind of an oxymoron in New England, but that’s just what is happening at Chelsea City Hall where two new greeters have been hired to welcome those coming in to conduct business with the City.
“I have long stressed to Department Heads and Employees the critical goal of providing customer service to our residents and the need to make City Hall more ‘user-friendly,’” he said. “It is still the case that many visitors to City Hall wander our corridors searching for their desired destination. They often end up asking for directions or assistance in other offices unrelated to their needs, creating frustration for both visitors and our staff. We have installed an information desk in the foyer area and have staffed it with personable, bi-lingual employees.”
Walk into City Hall now, and a new desk sits right at the main entrance.
Behind the desk will sit either Fatima Melara or Tania Ceja – both who have lived in Chelsea more than 10 years and are familiar with the community.
Melara, 20, is a student at UMass-Boston and has lived in Chelsea for 11 years. She attended high school in Chelsea and has been very involved in the community. She speaks both English and Spanish.
Ceja, 24, has lived in Chelsea since she was 4 years old. She speaks both English and Spanish and said she wants everyone to have a great experience at City Hall.
“As a greeter at City Hall, I’m hoping to make everyone’s visit with us pleasant, faster, and easier,” she said. “My goal every day is to ensure you leave with a smile on your face.”