Claire Massero Appointed Director of Analytics and Performance Improvement at Legacy Lifecare

Legacy Lifecare, a not-for-profit organization providing management services to affiliated non-profits in the senior living and healthcare sectors throughout Massachusetts, is pleased to announce that Claire Massero has joined the organization as Director of Analytics and Performance Improvement.

In this new role, Mrs. Massero will work to establish key organizational metrics and a strategic dashboard. She will also focus on projects to achieve the operational, service, and quality goals for the healthcare nonprofit.

“We are thrilled to have Claire Massero as a member of our Senior Leadership Team,” said Adam Berman, president and CEO of Legacy Lifecare. “Claire possesses an intuitive understanding of the healthcare field and has an impressive track record in performance improvement. Going forward, Claire will play a critical role in the growth and expansion of our organization.”

Claire Massero is an expert in data analysis, process improvement, and change management with over 10 years of experience in healthcare. Most recently, she served as Performance Improvement Manager  at Brigham and Women’s Faulkner Hospital. Claire led their PI team in supporting their quality, operational, and service goals. Her project highlights include the redesign of the care model of inpatient Psychiatry, design and implementation of the Daily Safety Huddle, and various flow related projects in procedural departments.

Claire holds a Bachelor’s Degree from Clemson University and a Master’s Degree from Northeastern University, both in Industrial Engineering. She resides in Milton with her husband, Chris, and 7-year old twins, Hadley and Logan.

Legacy Lifecare Inc., a non-profit management resources collaborative, provides small-to-mid-sized organizations access to the infrastructure needed to succeed in today’s complex world. With deep expertise in strategy, finance, operations, and support systems management, Legacy Lifecare enables its not-for-profit affiliates to preserve their missions and identities while gaining access to sophisticated managerial services and collaborative opportunities ordinarily only available to larger organizations. Member organizations include Chelsea Jewish Lifecare, JGS Lifecare, Deutsches Altenheim and Sisters of Charity-Halifax (Wellesley).

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