New data released by the Federal Trade Commission shows that consumers across Massachusetts received $1,834,207 in refund checks from the FTC in 2019.
In addition to refunds, the newly released data also shows that Massachusetts residents filed 46,776 complaints with the FTC last year. The most common category of complaints received from Massachusetts consumers was Imposter Scams, followed by Identity Theft, Telephone and Mobile Services, Online Shopping and Negative Reviews, and Banks and Lenders. Consumers in Massachusetts reported losing $25,653,339 to scams and fraud.
Reports from around the country about consumer protection issues are a key resource for FTC investigations that stop illegal activities and, when possible, provide refunds to consumers.
A core part of the FTC’s mission is to return money to consumers who are harmed by illegal business practices. Over the last four years, consumers have cashed more than $1 billion in FTC refund checks.
The most common type of fraud reported to the FTC in 2019 nationwide was imposter scams; government imposter scams, in particular, were the most frequently reported, and up more than 50 percent since 2018. Of all reports received, the top categories were identity theft, imposter scams, telephone and mobile services, online shopping, and credit bureaus.
•Refunds to Consumers
The FTC Act allows the FTC to seek refunds from companies whose actions harm consumers.
During 2019, more than 1.9 million consumers cashed FTC checks received as a result of law enforcement cases. When consumers don’t cash their refund checks, the FTC uses that money to send additional mailings to ensure the maximum amount of money is returned to consumers. Any remaining refund money is sent to the U.S. Treasury.
For the first time, data about the FTC’s refund program will be available online in an interactive dashboard, including state-by-state and case-by-case breakdowns of the amount refunded to consumers. The dashboard is available at ftc.gov/exploredata.
•Consumer Sentinel Network
The FTC’s Consumer Sentinel Network is a database that receives reports directly from consumers, as well as from federal, state, and local law enforcement agencies and a number of private partners. The network received 3.2 million reports in 2019, including nearly 1.7 million fraud reports as well as identity theft and other reports.
Consumers reported losing more than $1.9 billion to fraud in 2019, with nearly $667 million lost to imposter scams alone. While scammers target consumers using every possible method of communication, phone calls were the most common. A small percentage of consumers who reported they encountered a fraud over the phone said they actually lost money. When they did, the median individual loss was more than $1,000.
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